Frequently Asked Questions
Please see the following for an answer to your inquiry before contacting support.
While we take great pride in our fresh Maui fruits, we unfortunatley do not accept returns.
Take Home Maui does offer refunds based on valid concerns.
Please allow 48 hours for our staff to investigate your inquiry and get back to you. If you have already placed an order, please include the order number with your message.
The latest orders can be cancelled is 9 am on the Wednesday before shipment.
Should you need to cancel your order please call us (808) 661-6185 immediately. Please have your order number handy.
What Happens If There's A Delay In Shipping?
Having Trouble Receiving Your Order Confirmation?
If you’re having trouble receiving your order confirmation, please follow these steps:
- Add our “from” address email@example.com to your address book, safe list, or contact list
- Make sure you white-list us with your spam blocker
- If you stop hearing from us, check your spam or junk folder
- If you are still having trouble, contact the company that provides your email service (ISP) for help
Thank you for taking the time to stay connected.
Can Orders Be Expedited?
If you need a specific delivery date for an event or holiday, you can place your order at any time and we can arrange shipment at the proper time.
Please call us (808) 661-6185 to provide your requested delivery date.
Can We Pick Up At The Store?
If you are in the Lahaina area, we can arrange pick-up from our kiosk for you to take home. Give us a call at 808-661-6185 for pick up pricing. Pick up scheduling is the same as our shipping schedule.
Do You Allow Splitting Orders?
How Long Do Pineapples Last?
Are Gift Baskets Currently Available For Events?
Are Green Pineapples Edible?
Our office hours are:
Monday – Friday: 7:30 am to 4 pm HST (Hawai‘i Standard Time)
Weekends & Holidays: closed